Thursday, February 9, 2012
I am once again reminded why Cable TV companies have a reputation for horrible customer service.
We have Sky TV here in England. The account was opened years ago by our landlords, and they just left it on when they moved out and we moved in. Consequently the account is in one of their names.
Our TV has been on the fritz almost since the day we moved in. Our picture is sometimes broken and jumpy, as is the sound. Often our DVR recordings fail entirely, and we've missed a lot of shows we've wanted to watch. (I'm a fan of Laura Dern's show "Enlightened," but the recording fails almost every week -- it makes me crazy!)
Over the past few months I've contacted Sky a couple of times and we've tried some remedies -- rebooting the cable box, replacing the software, reformatting the recorder. But the problems persist. Recently we discovered that the coaxial connection in the back of the box is very loose, but we can't fix it ourselves, so I contacted Sky for service.
The problem is, they want an account password. The landlord gave me a password, but Sky says it's incorrect. The landlord says there is no other password. So we're left hanging with a broken TV that we apparently can't get repaired.
I tried this morning to call Sky again with background information about the account -- supplied by the landlord -- that might let me circumvent the dreaded password. But of course, Sky's systems are being "upgraded," so they can't access the account and order service today. I have to call again tomorrow.
I have my doubts about whether repairing the coaxial cable will even solve the problem, because we checked the cable connections several weeks ago and they seemed fine. The jumpy signal, I believe, predates the loose cable. But at this point we can't even cancel the account, because we don't have that mythical password.
The moral of the story: While it may be initially convenient to assume someone else's cable TV account, it's worth it in the long run to create your own!
(Photo: Shoreditch, last Friday.)