Wednesday, July 25, 2007
Hell's Kitchen, June 2007
This has been an interesting week at work. Much of my time has been consumed by a disagreement between two employees - I’ve found myself in the role of conflict mediator. It’s been more than interesting. It’s been downright hard.
I’ve tried to understand and weigh both sides, and to help the ever-widening group of people involved to also understand. I’ve tried to do justice to the offended employee while being fair to the one accused of offending.
It’s surprisingly difficult to make everyone happy. Listening seems to help a lot - really listening to those complaining, whether directly affected or a bystander. And keeping a level head, needless to say, is essential.
I think the issue is more or less resolved. But wow, how taxing it all was. I don’t think I’ve been this tense at work for years.